First Brand in India to introduce Lifetime Performance Warranty on Faucets*

The Lifetime Performance Warranty* Certificate has to be generated within 30 days of purchase and should be kept safely to claim the Warranty benefits in future.

To generate the Lifetime Performance Warranty Certificate:

Option 1 – For non-serialized number products

The Lifetime Performance Warranty* Certificate for non-serialized number products can only be generated against the submission of the GST Invoice; otherwise, the Standard Performance Warranty of 10 years will be applicable against the provisional warranty certificate.
Submit the GST Invoice to the WhatsApp number +91 73022 61990

Option 2 – For products using QR code or serial number

The Lifetime Performance Warranty Certificate* for products having QR code or serial number on the box label can be generated by filling out the details on our website directly. Log on to www.plumberbathware.com and click on option "Lifetime Performance Warranty".

Option 3 – For any queries

Call our customer care helpline no. +91 94127 27706 / 07 for further assistance.

• External or Internal Deterioration due to Corrosion/Erosion from Hard Water, Sewer Gases.
• Usage of non-standard Acidic cleaners, Detergents and Abrasive Scrubs.
• External or Internal deposition due to High TDS, Sand, Rust, Debris, Granules in water.
• Improper Installation.
• Consequential Loss/Damages & Acts of Natural Disaster.
• Reinstallation cost arising from defects of non standard parts.
• Unauthorized Repairs or Modifications.
• Any breakage resulting from mishandling or misuse will not be covered.
• Malfunctioning due to Voltage Fluctuation in electronic components.
• Applicable Technician Visit Charges for non-covered conditions.
• Any in person on-site support for new installations.

Warranty Coverage: Aqua Plumbings Private Limited (“Company”, “we”, “us”, “our” and their respective connotations) provides warranty only to the first purchaser or gift recipient (“you” and “your” and their respective connotations) of the Faucet, Sanitaryware and accessories (“Product(s)”), the duration of which is specified on hand tag of a Product or on the Company’s website (“Warranty Period”)

Defects and Damages: In the unlikely event that a problem occurs with your Product within the Warranty Period as a result of any defect in materials or workmanship, or a manufacturing defect (collectively, “Covered Defects”), we will, at our discretion, replace / repair it, in accordance with the warranty terms and conditions stated herein. Please note that we do not provide any warranty against damage caused to your Product by misuse (such as transportation of unusual items), neglect, damage by pets, accidents, abrasion, exposure to extreme conditions, solvents, acids, prolonged and/or unusual exposure to water, normal wear and tear, color fading over time.

Products	Residential Use	Commercial Use
Faucets/Diverters/Concealed Bodies/ Wall Mixer/ Basin Mixer/Thermostatic Product/Connection hoses	Lifetime Performance Warranty**	5 Years
SS/ Brass – Overhead Shower / Rain Shower / Hand Shower	5 Years	2 Years
UEP-Angle Cock	5 Years	2 Years
Sensor Faucets and Other Commercial products	2 Years	2 Years
Flush Valve Soft Touch Internal Mechanism-ABS	2 Years	1 Year
ABS – Overhead Shower / Rain Shower / Hand Sower/Shower Rail/Auto Closing Taps	1 Year	6 Months
Health Faucet/Shower Hose (1 & 1.5) Mtr.	1 Year	6 Months
Health Faucet – Made in Italy	3 Years	1 Year
Battery for Sensor Faucets & Washers / Aerators/spares.	Nil	Nil

Spangler faucets are having 7-year warranty only on the performance only.

To generate Lifetime Performance Warranty Certificate: -

Option 1. Fill Provisional Warranty Certificate provided by the dealer and send on WhatsApp no. 7302261990 along with scanned copy of invoice.

Option 2. Log on to www.plumberbathware.com and click on the option “Lifetime Performance Warranty”.

Option 3. Call our customer care helpline no. 9412727707 for further assistance.

MAINTENANCE GUIDELINES FOR AQUA PLUMBINGS PVT LTD. PRODUCT

Kindly follow the guidelines mentioned below to give you the best results and to maintain the finishes and longevity of the product.

1. Clean the product with a water-soaked soft towel, to keep the plated surface clean and free from any deposits
2. Avoid using cleaning/detergent agents containing acids or chemicals such as flush cleaner, tile cleaner, etc.
3. Refrain from using salt or vinegar-based cleaning agents to remove scale or scale related stains, as they may damage the surface or finish of products.
4. Special color combination products should not be rubbed by Emery paper/cleaning powder to prevent abrasion.
5. Protect the product from water scaling, acid fumes, scratching while cleaning, and atmospheric conditions.

Installation Guidelines FOR AQUA PLUMBINGS PVT LTD. PRODUCT

1. Pre-Installation Preparation:
   • Ensure that the installation site is clean, dry, and free from any debris.
   • Check that all necessary plumbing connections are in place and properly aligned.
   • Verify that the faucet or sanitaryware product is compatible with the existing plumbing fixtures.
2. Read Manufacturer's Instructions: Carefully read and follow the manufacturer's installation instructions provided with the faucet or sanitaryware product.
3. Prepare Mounting Surfaces:
   • If necessary, clean and prepare the mounting surfaces for installation.
   • Ensure that any mounting holes or fixtures are properly aligned and securely fastened to the wall or countertop.
4. Apply Sealant (if required):
   • Apply plumber's tape or sealant to threaded connections to prevent leaks.
   • Follow manufacturer recommendations for the type of sealant to use and proper application methods.
5. Check for Leaks and Functionality:
   • Once installation is complete, turn on the water supply and check for any leaks around connections or fixtures.
   • Test the functionality of the faucet or sanitaryware product, including handles, valves, and any additional features.
   • All product tests should done before final placement of the tile or covering of the wall.
6. Adjust if Necessary:
   • If any leaks or issues are detected during testing, make necessary adjustments or tighten connections as needed or call the customer service technician.
   • Ensure that all components are functioning properly and securely in place.
7. Clean Up and Final Inspection:
   • Clean up any debris or excess sealant from the installation site.
   • Conduct a final inspection to ensure that the installation is completed to satisfaction and meets all safety and functionality requirements.
8. Impotent note: Customer/builder/concern member need to take the piping photo as blueprint for encounter any future adjustment and upgradation of the product and services.

WARRANTY TERMS & CONDITIONS:Aqua Plumbings Pvt Ltd. offers a warranty on all its products as per the specified warranty period.

1. The warranty constitutes Aqua Plumbings Pvt Ltd.’s sole warranty and does not extend to use beyond description.
2. Claims under warranty must be made to the Official Distributor/Dealer Provider of the Company.
3. This warranty shall be governed by the laws of the land wherein the sale of the product is affected.
4. Preservation of the original warranty certificate/GST Invoice is necessary.
5. The warranty covers defects in material or workmanship under normal use.
6. The company shall not be liable for any incidental or consequential damage arising out of product use.
7. The customer’s sole remedy for defects in goods shall be limited to repair or replacement by the Company.
8. Force Majeure events are excluded from warranty coverage.

WARRANTY SHALL NOT APPLY TO THE FOLLOWING:

1. Natural wear and tears.
2. Defects caused by purchaser/third party actions or misuse.
3. Problems arising from inadequate water pressure, impurities, or improper care.
4. Damage resulting from failing to clean, care for, or maintain a product properly.
5. Intentional or accidental use of abrasive or improper cleaning agents.
6. Damages caused by unauthorized repair or modification.
7. Installation, labor charges, or re-installation of products.

Warranty and Service Charges Policy

Sale invoice date	Technician visiting charge***	Lifetime Performance warranty	Spares charge
Before 2020	Chargeable	Not applicable	Chargeable
21st Nov 2020 onward	2-year onward applicable	10 year/Lifetime FOC*	FOC

1. Technician Visiting Charges:
   • Visiting charges are applicable after the completion of 2 years from the Date of Purchase (DOP).
   • Only the service or workmanship provided by the technician at the customer's place is exempt if the customer falls under the lifetime performance warranty.
2. Replacement Charges for Finished Goods:
• If any finished goods need replacement due to day-to-day wear and tear, the customer is responsible for covering the charges of the replacement.
3. Repair with Performance-Related Spares:
• If the product is repaired by the technician using performance-related spares such as washers and other supporting items, the company will bear the charges under the Lifetime Performance Warranty.

How it Works

Lifetime* Performance Warranty Certificate can only be generated against the submission of copy of the purchase invoice; otherwise, standard* performance warranty will be applicable against provisional warranty certificate.

Limited Warranty Value:The warranty provided here under is limited to the value of the Product, and only valid for the Warranty Period. Covered Defect specifications are subject to change by the Company, without any notice.

Non-Warranty Repairs:If the Product is not under warranty, any repairs and associated costs will be at the consumer expense.

Limitation of Liability:The Company’s liability under this policy is limited to the purchase price of a Product. This means that the Company's monetary responsibility hereunder is capped at the actual amount paid by you for a Product (including any discounts or offers).

Responsibility for Delays: The Company, its dealers, and representatives will not be held responsible for any delays in the repair or replacement of Products. Delays may occur due to exceptional circumstances or the non-availability of spare parts or alternate Products.

Right to Amend: The Company reserves the right to amend, alter, or modify the terms of the this policy, at its sole discretion. Any changes to this policy will be updated and made available on the Company’s website, from time to time.

This policy provides clarity on warranty terms and conditions, Product care, and your responsibilities in relation to the Products.

Repair or Replacement: The Company will reasonably determine whether or not the problem/issue concerning the Product is a Covered Defect. If it is determined by the Company that a Product contains a Covered Defect, the Company may cover the costs of repair or replacement and return of the Product.

Product Availability: If the Company determines that a Product requires replacement, but the Product is no longer available with the Company, the Company may substitute such unavailable Product with a comparable Product, at no extra costs to you. only liability on you to pay any price difference between the unavailable Product and the comparable Product, if any.

Legal Disclaimer

The liability of APPL does not exceed the purchase price of the faucet

APPL / dealers / representatives will not be held responsible for any delay in repair or replacement, due to exceptional circumstances for non-availability of spares / product.

APPL reserves the right to amend, alter, modify the terms of this warranty as and when required, which will be updated on our website.

Note: Free service (under warranty) will be available within municipal limits of city where APPL has its authorized dealer / representative / franchisee; Otherwise, conveyance & other incidental charges, which will be intimated by APPL customer-care team, are payable by the customer.

Note: The warranty may be revoked by the Company, at its sole discretion. The warranty terms may differ for the project and bulk orders, and may be shared separately with you, when you place such an order with the Company.

*Not applicable on products of Rubber, Plastic, ABS, Electronic Circuits, Batteries etc.

**Applicable on Domestic uses.

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Products	Residential Use	Commercial Use
Vitreous China Sanitaryware	12 years	2 Years
UF Seat Covers	5 Years	2 Years
PP Seat Covers Soft Close	2 Years	1 Year
PP Seat Covers Regular	12 Months	6 Months
Concealed Cistern Tank	12 Years	6 Years
Domestic Wall Hung Cistern & Cistern Internal Fittings/Push Plate/ Internal fittings for Sanitaryware	2 Years	1 Year
Electrical/ Electronic Components such as Sensor/Motor/ Pump/ Solenoid Valve/Circuits Boards/ Chroma therapy lights/ Blower Controller are considered as Electronic/Electric components.	1 Year	Nil

How it Works?

• Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever. The original invoice must be preserved by the customer and produced whenever required.
• This warranty policy confirms that APPL will rectify any fault that may arise due to defect in spare parts or workmanship appearing within the warranty period, warranty is not transferable and is invalid if any alteration has been made.
• An authorized person from APPL will check the defect in the sanitaryware product and replace or repair as may be necessary (under the warranty).
• This warranty remains applicable only if the product has at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled. APPL is not liable for any damage arising out of faulty installation.
• APPL is not responsible for any additional/incidentaI work such as installation, civil construction work, required during the repair or replacement.
• Improper/wrong Installation of the product automatically terminates and nullifies this warranty and it does not cover problems arising due to hard water*, water softening (salt based), use of acid based cleaner, abrasives and detergents.
• The warranty shall not be applicable in case the defect is caused due to improper installation, undesirable working conditions. APPL shall repair/replace defective components (after examination by authorized technician) on chargeable basis or free of charge as may be decided by APPL.
• APPL reserves the right to examine product in question and its installation prior to replacement and will replace free of charge any part that proves defective in material and manufacturing workmanship, under normal installation, use and service.
• In the event of non-availability of components or parts due to any reason whatsoever, neither APPL will be responsible or liable for any delay that may be caused to service/repair of the product. In the event that the same model is not available for replacement, APPL will replace the defective product with an equivalent model, at its discretion.
• APPL liability shall not exceed the purchase price of the product under any circumstances.
• Damage, breakage or any kind of crack on ceramic parts while installation/transportation/shifting/ daily use are not covered under warranty.

Dos & Don'ts

Event	Dos	Don'ts
Clean the ceramic part	Use a soft cloth for cleaning	Chemicals, Acid Fumes, Iron brushes. Do not use cleaners containing chloride and scouring pad.
Installation of product	Use silicon sealant	Do not use cements and white putty etc.

*Not applicable on products of Rubber, Plastic, ABS, Electronic Circuits, Batteries etc.

*Applicable on Domestic uses.

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